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Helium AI
Strictly Confidential · May 2026
SLIDE 01
NeuralArc
& Helium AI
The Company. The Product. The People.
NeuralArc is building the intelligence infrastructure layer for the enterprise AI era — democratising neural intelligence through multi-model orchestration, adaptive memory, and autonomous agents built to learn, adapt, and evolve.
Prepared by
Aniket Tapre, Founder & CEO · Sheetal Patole, Co-Founder
Prepared for
Sky Broadband — Strategic Leadership & Technology Teams
AT
Aniket Tapre
Founder & CEO
Serial entrepreneur with exits $4M–$34M across Telecom, Security, SaaS & Healthcare. Architect of Helium AI.
SP
Sheetal Patole
Co-Founder
24+ years in AI & data leadership. Former CDO, CIO, CDAO at major global enterprises. Deep expertise in governance & compliance.
74K+
Active Users
Organic only
240%
MoM Growth
Fastest in category
$9.2M
B2B Pipeline
Final discussions
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Helium AISLIDE 02
Sky Broadband — The Gaps & The Opportunity
Europe's leading entertainment business. 5.77M UK broadband customers. A critical AI inflection point.
THE SCALE
5.77M
UK Broadband Customers
25M
Customer Service Calls/Year
~6%
Annual Churn Rate
30–33
Net Promoter Score
⚠
April 2026 Price Increases triggered a 30-day penalty-free exit window. 2,000 call centre roles cut. Churn risk at highest point in years.
THE CRITICAL GAP
Capability
Sky Today
With Helium AI
Customer Memory
Kyla resets every session
Persistent AIM across all touchpoints
Cross-System Intel
Churn model & chatbot disconnected
Unified orchestration layer
Proactive Engagement
Reactive — waits for calls
Helium Bees act 48h before churn
Workflow Execution
Outputs only — no execution
End-to-end autonomous execution
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Helium AISLIDE 03 · USE CASE 1
The Unified Customer Intelligence Agent
Category: Customer Experience & Retention · Impact: VERY HIGH
✕
The Problem
Kyla (LivePerson) resets with every session. No memory of a complaint from 3 months ago. Churn prediction models and the chatbot are entirely separate systems — the signal never reaches the agent.
25M
calls/year — quality determines if customers stay or leave
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Helium Agent Architecture
Sentiment Agent
Real-time emotional intelligence — adjusts tone when frustration detected
Retention Agent
Calculates optimal offer based on CLV, churn probability & contract end date
Technical Agent
Diagnoses broadband/TV issues by querying Sky's network systems in real time
Escalation Agent
Hands off to human with full context — customer never repeats themselves
AIM Memory Layer
Every interaction updates the customer profile — competitor signals trigger proactive outreach 48h later
✓
Business Impact
Churn Reduction
15–25%
Revenue per 1% churn ↓
£27.7M
Handle Time Reduction
40%
NPS Uplift
+8–15 pts
Retention Conversion
+20–35%
Integrates with Sky's existing CRM, LivePerson & billing systems — no rip-and-replace required.
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Helium AISLIDE 04 · USE CASES 2 & 3
Churn Prevention Engine & Network Intelligence
02
AI-Powered Churn Prevention & Upsell Engine
Commercial Revenue & Retention · Impact: VERY HIGH
Sky's churn models flag risk but cannot autonomously orchestrate multi-step retention campaigns. The intelligence exists. The execution does not.
Churn Prediction & Intervention — Analyses usage, contracts, payment behaviour & competitor pricing. Triggers personalised campaigns before customer considers leaving.
Hyper-Personalised Upsell — Recommends Sky Ultrafast, TV bundles, or Sky Mobile at the optimal moment based on actual usage patterns.
Automated Renewal Campaigns — Manages entire renewal workflow autonomously — generating offers, handling objections, closing renewals.
Competitive Intelligence — Monitors BT, Virgin Media, Vodafone pricing in real time. Counter-offers deployed within hours of competitor moves.
Scenario
Annual Impact
1% Churn Reduction
£27.7M
Upsell Conversion +5%
£43.3M
Renewal Rate +10%
£14.4M
Total Estimated Annual Value
£90M+
03
Network Operations Intelligence & Predictive Maintenance
Infrastructure & Operations · Impact: HIGH
Sky's network ops model is reactive and human-driven. Openreach's AI is Openreach-owned — Sky benefits as a client but does not control the intelligence layer.
Predictive Fault Detection — Ingests continuous telemetry from network nodes. Identifies degradation patterns hours before a full outage — enabling pre-emptive maintenance.
Automated Incident Response — Triages incidents, determines root cause, initiates remediation workflows, and communicates status to customers — all within minutes.
Engineer Dispatch Optimisation — Analyses fault data, availability & geographic clustering to generate optimised dispatch schedules. Eliminates repeat visits.
Proactive Customer Communication — Helium Bees automatically notify affected customers, provide ETAs, and apply service credits — without human intervention.
🌐
The Shift
From reactive fault management to predictive intelligence. Faults detected and resolved before customers notice — eliminating the call volume spike that follows every outage.
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Helium AISLIDE 05
A Day in the Life + The Roadmap + The Ask
MEET JAMIE — 9-YEAR SKY CUSTOMER
Contract expires in 8 weeks. Received a price increase notification. Currently browsing BT's website.
8:47am
Broadband Drops
❌ 12-min wait. Explains from scratch. Engineer in 3 days.
✓ Helium detects degradation at 8:43am, resets line remotely. Push notification: "We spotted a brief issue and fixed it." No call. No wait.
11:15am
Browses Sky Website
❌ Sees same price. No personalised offer. Clicks to BT.
✓ AIM detects browsing + churn risk. Retention Agent calculates optimal offer: Ultrafast Plus + Sky Sports for £5/month less. "Jamie, as a valued 9-year customer…" He stays.
11:00pm
Overnight Intelligence
❌ Degradation on Manchester cabinet. Nobody notices until 6am. 400 customers call in.
✓ Network Bee detects at 11:47pm. Remote remediation initiated. Engineer notified with full diagnostic. 400 calls never happen.
DEPLOYMENT ROADMAP
0
Discovery Weeks 1–2
Workshop with Sky leadership. Map pain points. Define success metrics.
No Cost — NeuralArc Investment
1
Proof of Concept Weeks 3–10
PoC on Use Case 1 with live Sky data. Working prototype integrated with CRM & LivePerson.
£30K–£90K
2
Pilot Deployment Months 3–6
Full Use Case 1 deployment. Begin Churn Prevention Engine integration.
£90K–£250K
3
Scale & Expand Months 6–18
All three use cases live. Helium Bees operating 24/7 across Sky Broadband.
£250K+ (3-year contract)
The Ask — Next Steps
1Discovery Workshop — within 2 weeks
2Integration Assessment — Weeks 2–3
36–8 Week Proof of Concept — live Sky data
4Commercial Proposal with SLAs — Week 11
Aniket Tapre
aniket@neuralarc.ai
Sheetal Patole
sheetal.patole@neuralarc.ai
Sky's motto is 'Believe in Better.'
Helium is how Sky makes that belief operational.
Helium is how Sky makes that belief operational.